At Taxi Calella, our aim is to provide you with the best possible service. However, we understand that there may be occasions where you need to request a refund or return. Please review our policy below:

1. Refund Policy:

   • Refunds will be provided in accordance with the following conditions:
   • If your booking is cancelled at least 24 hours in advance, you will receive a full refund.
   • Cancellations made less than 24 hours before the scheduled pick-up time may be subject to a cancellation fee.
   • Refunds will be processed to the original payment method used for the booking.
   • Please allow up to [7-21 working days] for the refund to reflect in your account.

2. Return Policy:

   • We do not offer returns for services provided, such as completed journeys or tours.
   • In the event of an issue or dissatisfaction with our service, please contact us immediately to discuss your concerns and potential resolutions.

3. Contact Us:

   • If you have any questions or require assistance regarding refunds or returns, please don’t hesitate to contact our customer service team. We’re here to help!

Note: This policy applies to bookings made directly through Taxi Calella. For bookings made through third-party platforms or agencies, please refer to their respective refund and return policies.